Care Plan Terms

This is a draft prepared for review — it is not legal advice. Please have it checked by a qualified attorney before relying on it as your final published terms.

Last updated: 2026

These terms apply specifically to Care Plan subscriptions (Essential, Growth, Premier) and sit alongside our general Terms of Service.

1. What’s included

Every Care Plan bundles website hosting, business email mailboxes, domain renewal, SSL, backups, monthly content edits and support, at the level set out for your tier on our Care Plans page. Exact mailbox counts, edit allowances and support response times vary by tier — see the pricing table on that page for current detail.

2. Support response times

Essential — email support, response within 2 business days.
Growth — priority support, response within 1 business day.
Premier — same-day support via WhatsApp.

These are response-time targets, not guaranteed resolution times — complex issues may take longer to fully resolve, but we’ll always acknowledge and update you within the window above.

3. Uptime

We host on established, reputable infrastructure and monitor uptime on Growth and Premier plans. We target 99.9% uptime for hosted sites, excluding scheduled maintenance (which we’ll notify you of in advance) and outages caused by factors outside our reasonable control (e.g. upstream provider incidents, DNS propagation, force majeure).

4. Content edits

Each tier includes a monthly allowance of content edits (text/image updates to existing pages) as set out on the Care Plans page. Edits beyond your monthly allowance, or requests for new pages/features, are quoted separately. Unused edit time does not roll over to the following month.

5. Billing and term

Care Plans are billed month-to-month by default — cancel any time.
Pay annually in advance and get 2 months free compared to monthly billing.
Every new website build comes with a Care Plan attached from launch — this is what keeps your build price low, and your site live, secure and looked after from day one.

6. Cancellation

You may cancel your Care Plan at any time by emailing info@funda.africa. Cancellation takes effect at the end of your current paid billing period (monthly or annual). There are no cancellation penalties.

On cancellation, your domain stays yours. Your domain is registered in your name, not funda’s — on cancellation we’ll assist with a smooth handover of DNS and registrar access so your domain and site continue to work under your own arrangements. We ask for reasonable notice (at least 14 days) so we can support the handover properly.

7. What’s not included

Care Plans cover keeping your existing site running, secure and lightly updated. They don’t include: new page builds beyond your edit allowance, e-commerce/booking feature development, rebrands, or third-party costs (e.g. paid plugins or apps you choose to add). These are quoted separately, same as any other project work.